Refund policy
For all orders placed online, you have a 14 day return period from the date of receipt.
The item must be unworn, unwashed and still with its tag.
The packaging may be different from the original.
Your return request must be made from your customer area via the "Manage a return" button. Please note! Once the request is validated, it is no longer possible to modify it.
You will then get the return form to slip into the package and the carrier label if your return is from continental France (including Corsica).
Place your items in the packaging so that they arrive in good condition at our logistician!
- You live in continental France (including Corsica):
All you have to do is entrust your package to the Post Office. The delivery usually takes up to 5 working days.
At the time of your refund, a return fee of 5€ corresponding to the shipping label will be charged.
- You live outside continental France (including DOM-TOM):
The return is at your expense, you can ship it to :
GROUPE BURLAT
35 RUE DES METIERS
ZI de la Cantaranne
12850 ONET-LE-CHATEAU
In both cases, once received and after control of the articles by our logistician, we will proceed to your refund within 14 working days maximum.
Please note that you can track the status of your return via the "Manage your return" button.
