Refund policy
For all orders placed online, you have a 14-day return period from the date of receipt.
The item must be unworn, unwashed and still with its label.
Packaging may differ from original.
Your return request must be made from your customer area via the "Manage a return" button. Please note! Once the request has been validated, it is no longer possible to modify it.
You will then receive the return slip, which must be inserted in the parcel, and the carrier label if your return is from mainland France (including Corsica).
Place your items in the packaging so that they arrive in good condition at our logistics centre!
- You live in mainland France (including Corsica):
All that's left to do is entrust your parcel to La Poste. Delivery usually takes up to 5 working days.
At the time of your refund, a €5 return fee will be charged, corresponding to the shipping label.
- If you live outside mainland France (including French overseas departments and territories):
The return is at your expense, you can ship it to :
GROUPE BURLAT
35 RUE DES METIERS
ZI de la Cantaranne
12850 ONET-LE-CHATEAU
In both cases, once the items have been received and checked by our logistics department, we will refund you within a maximum of 14 working days.
You can track the status of your return via the "Manage your return" button.
