My loyalty area

IS THE LOYALTY PROGRAM VALID IN ALL COUNTRIES?

You can benefit from the loyalty program if you are part of the European Union, for the time being.

HOW DO I EARN POINTS?

For every purchase at Make My Lemonade, in stores or on the website, you can collect loyalty points from your customer account. 
Each euro spent equals 5 points! 
Please note: you won't earn any points if you order a carpet.

IS THERE A MINIMUM PURCHASE TO REDEEM MY VOUCHER?

Yes, your rewards are valid from a minimum purchase of €50 and are not valid on soft prices, lemon weekends and still Beautiful in-store.

HOW DO I REDEEM MY LOYALTY POINTS?

Log in to your customer account and go to the loyalty page. 
In the "How to redeem your points" section, select the offer you wish to take advantage of. 
Depending on the number of points you have accumulated, you may or may not have access to different offers.

HOW LONG IS MY REWARD VALID?

Once you've redeemed your reward, it's valid for 6 months on all products excluding discounts (low prices, lemon weekends and Still Beautiful in-store).

IS FREE DELIVERY VALID IN ALL COUNTRIES?

If you choose this reward, it will be valid only in the European Union for the time being, excluding Chronopost and up to a maximum delivery charge of €8.

I MADE A MISTAKE AND DIDN'T WANT TO REDEEM ANY REWARDS. CAN I CANCEL?

Yes, it is possible to cancel the redemption of points for a reward.
To do so, please contact our customer service department:
- by telephone on +33 09 67 42 23 97
- via a contact form: Send a request - Make My Lemonade
- or by mail to : hey@makemylemonade.com

WHERE CAN I FIND MY POINTS AND REDEEMED REWARDS?

You can find all your rewards and points in your loyalty customer area.

ARE POINTS ALSO VALID IN STORES? 

Yes, you can go into our stores and tell our sales advisors that you'd like to redeem your points or use one of your rewards.

I'VE RETURNED MY ORDER, ARE MY POINTS DEDUCTED?

Yes, the points accumulated on the product(s) purchased are deducted if they are returned.

ARE MY REWARDS AND DISCOUNT CODES CUMULATIVE?

Rewards and discount codes are not cumulative.

ARE MY REWARDS VALID ON ALL PRODUCTS?

Your reward is valid on all products excluding discounts (soft price, lemon week-end and still Beautiful in store).

I sponsor

HOW DOES SPONSORSHIP WORK?

To sponsor someone you know, you must : 

  • Log in to your Make My Lemonade customer account or create one. here
  • Once logged in, go to the bottom of the page in the section "Offer 10€, Receive 10€" or directly to here
  • Copy the sponsorship link and send it to your friends and family! 
  • Please note that the person you refer can only use their code for their first purchase with us.
HOW MANY TIMES CAN I SPONSOR SOMEONE?

You can sponsor 10 people per month.

WHEN IS THE REFERRAL CODE RELEASED? 

If you have sponsored someone, your 10€ code will be sent to you by e-mail as soon as your sponsored friend has validated her order with your sponsorship link.

HOW LONG DOES A SPONSOR CODE LAST? 

Your 10€ referral code is valid for 1 month on purchases of 50€ or more on all products excluding discounts (soft prices, lemon weekends and still Beautiful in store).

CAN I BE A SPONSOR OR SPONSOR SOMEONE WITHOUT A CUSTOMER ACCOUNT? 

No. To benefit from the sponsorship offers, you need to create a Make My Lemonade customer account.

I have been sponsored

HOW LONG DOES A REFERRAL CODE LAST? 

The €10 referral code is valid for 14 days and can be used on purchases of €50 or more, excluding discounts (soft prices, lemon weekends and still Beautiful in store).
It is valid only on your first Make My Lemonade order.

I'VE BEEN SPONSORED, CAN I SPONSOR SOMEONE ELSE? 

Yes, as soon as you create your customer account, you can sponsor your friends and family. 

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Contact us

OUR CUSTOMER SERVICE TEAM IS AVAILABLE MONDAY TO FRIDAY (EXCLUDING PUBLIC HOLIDAYS) FROM 10 A.M. TO 6 P.M. :

📩 E-MAIL : HEY@MAKEMYLEMONADE.COM
📞 TELEPHONE: 09 67 42 23 97