Orders & Payments

FREE SHIPPING, FROM WHEN?

Free shipping from 200€ purchase in mainland France only.

In addition, bulky products such as "Carpets" are not compatible with the delivery offered outside France and Europe.

HOW DO I CANCEL OR CHANGE MY ORDER?

Once your order has been confirmed, you cannot modify or cancel it.
If your order has not yet been prepared by our logistician, it will be possible for us to modify or cancel it for you. Please contact us within one hour of your purchase by email to hey@makemylemonade.com or by telephone on 09 67 42 23 97 from Monday to Friday, 10am to 6pm (excluding public holidays).

WHAT'S THE DIFFERENCE BETWEEN A PRE-ORDER AND A PRE-SALE?

A product in pre-order is a product designed just for you!
This system enables us to produce the right quantity and avoid overproduction. Only quantities sold are produced.
Pre-ordered products have a longer delivery date. This is indicated on the product sheet and when you place your order.
A product in pre-order is sold from stock. It has a delayed shipping date due to various factors. This is always specified on the product sheet and at the time of payment.

HOW DOES A PRE-ORDER OR PRE-SALE WORK?

In the case of a pre-sale or pre-order order, it will be dispatched on the date indicated on the product sheet.
The date indicated on the product sheet is the date on which shipping begins. Shipments take place over several days.
For ecological reasons, if your order contains other available items, it will be shipped in its entirety on the most distant date.

A product in presale is sold from stock. It has a delayed shipping date due to various factors. This is always specified on the product sheet and at the time of payment.

A product in pre-order is a product designed just for you!
This system enables us to produce the right quantity and avoid overproduction. Only quantities sold are produced.
Pre-ordered products have a longer delivery date. This is indicated on the product sheet and when you place your order.

HOW DO I GET MY PDF PATTERN?

To retrieve your pattern, go to your order summary in your customer area, click on the corresponding order and then click on the pattern itself. You will be redirected to the pattern's product sheet.

You can then download your pattern and its booklet (up to 5 times).

WHAT IF THE ITEM I WANT IS NO LONGER AVAILABLE?

Most of our items are made in limited quantities, and it's rare for an item to be restocked, with the exception of our "BEST SELLERS" collection.

If your item is out of stock, we invite you to sign up for a stock alert in the size of your choice. You will then be notified by e-mail in the event of a return. 
Subscribing to stock alerts also allows us to know which pieces you like best. Maybe they'll come back in future collections!

WHICH PAYMENT METHODS ARE ACCEPTED?

Payment for your online order is made by valid credit card (CB, Visa, MasterCard), by Paypal or Apple Pay.

For purchases from France, we also offer you the option of paying with Alma up to 3 times free of charge for orders over €150 of order. Simply select Alma at checkout and enter your bank details.
Paypal also offers you the opportunity to pay in 4 instalments, free of charge. You will then be debited monthly.

Prepaid, virtual or systematic authorization cards cannot be accepted.

HOW TO USE A GIFT CARD AND/OR PRIVILEGE CODE?

To use a privilege code, simply enter it in the "Discount code" field at checkout.
Privilege codes are neither cumulative nor reusable. 
You can also choose to pay for all or part of your order with a gift card. To do so, simply enter your code in the "Gift card" box at checkout.
Our gift cards are valid for 1 year from the date of issue on all our products.
In the event of a return of an Internet order paid for by gift card, the card will be re-credited up to the amount paid. If you have completed your purchase with another payment method (credit card, Paypal), the remaining amount will be reimbursed on the latter.

Giving a gift card couldn't be easier! Go to our Gift card and select the amount of your choice between €30 and €200. You will then receive an email with the code to use online or in store.